Returns policy

If, for any reason you are unhappy with your purchases you can return your order within 7 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging.
Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows). Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition.

For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by P & P Home Stores. Your furniture return may also be subject to a returns charge if your items are bespoke, made-to-measure or have been specially ordered for you. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered free of charge as soon as the items are available. Please refer to our Terms and Conditions for our full Returns policy.

Change or cancel an order before delivery
If you would like to change or cancel an online order before delivery has taken place please contact a member of our team by either email at pphomestores@btconnect.com or on 01507 472894 any time between 9.30am and 3.30 pm, Monday to Friday. If you decide to cancel items within an order that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. We will endeavour to avoid any such charges but in some instances this may be unavoidable. Please see our Terms and Conditions for our full cancellation policy.

How much will my delivery cost?

Beds and Mattresses

Within 10 mile radius of Shop at Mablethorpe – FREE

Within 20 mile radius of Shop at Mablethorpe – £10.00

Outside this area pick up only or ring for estimate

Sofas, suites, large bedroom furniture items

Within 10 mile radius of Shop at Mablethorpe – FREE

Within 20 mile radius of Shop at Mablethorpe – £10.00

Outside this area pick up only or ring for estimate

All products up to 10kgs in weight – UK Mainland address only

£6.95 per item by standard delivery courier

All products up 11 – 20kgs in weight – UK Mainland address only

£8.95 per item by standard delivery courier

All products up to 21 – 50kgs in weight – UK Mainland address only

£11.95 per item by standard delivery courier

We deliver to UK mainland addresses only.

We regret that we cannot deliver to Northern Ireland, overseas addresses or the following UK postcodes:
Area

Postcode

England and Wales

GY, JE, TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO

Offshore

KA27-28, KW, PA20-78, PH9, PH15-44, ZE

Next Day & Select Day Delivery is not available for the following postcodes:
Area

Postcode

Scotland

AB31-38, AB41-56, FK19-21, HS, IV1, IV3-56